Terms & Conditions

General terms and conditions

Tutta Bella maintains that all information on this website is accurate, however if there are any queries about any items, please contact us before purchase for clarification.

We reserve the right to amend any information on this site including item descriptions and price. If there has been an increase or an error in typing, the customer will be given the option of a refund of any amount that has already been paid to us.

If you use any information from this website without authorisation, you do so at your own risk and Tutta Bella will not be liable.

We accept payment securely through pay pal, which is the preferred way to pay online in the UK. All major credit and debit cards are accepted.

If you have any complaints please write to Tutta Bella, 6 Beaufort Street, Brynmawr, NP23 4AE and we will get back to you within 48 hours.

Privacy

In accordance with the Data Protection Act 1998, Tutta Bella is committed to protecting your personal details, so all information will be confidential and will not be passed onto any third parties.

Any information collected from the customer is to provide them with the items they wish to purchase.

Tutta Bella will not disclose any customer personal information except where Law requires it.

All images on this website have either been taken ourselves, been provided by the product wholesalers/companies, or from the public domain.

Gift Vouchers

Gift Vouchers can be purchased online but cannot be used as a method of payment via our online store at this time.

Delivery and returns

Orders will be dispatched to you within 48 hours. You can expect to receive your purchase within seven days. Items should not be out of stock but if this does occur you will be notified immediately and a refund issued.

Standard Delivery: £4.99

Next day Delivery: £8.99

Delivery is included in the displayed price for many of our items. Please refer to the individual product description for details of this.

If you are not happy with your purchases, unfortunately we do not offer refunds, so you will be able to exchange for another item or be issued with a credit note. This is provided that the items are returned in their original state, with all packaging intact etc. There will be no expiration date on the credit note and you will also be able to use this in the shop.

Please be aware that you will be responsible for covering the cost of returning the purchases to us. We recommend that you use recorded delivery and keep the receipt as proof of despatch.

If you have received an item that is damaged in any way please notify us within 24 hours and return the item to us within 7 days. When the damaged item has been received a replacement will be sent out with next day delivery as well as a reimbursement of the postage costs the customer have incurred.

To contact us please email tuttabella@hotmail.co.uk or write to Tutta Bella, 6 Beaufort Street, Brynmawr, NP23 4AE.